Client Service

Client Service

We totally value our customers!  And we’re proud that more than 80% of our business comes from existing customer referrals.

Everything we do is around providing great customer service and creating a great experience.   We love our clients to shout about our service – that’s why we have a can-do attitude and we passionately care about helping our clients achieve success.   

Every member of our team bring their own unique personality and expertise and together we are an awesome team.  

We love building relationships and creating exceptional products – every day brings new challenges and we love it!

Every day promotional products – through to a full sourcing service which includes;

  • Product visuals and design concepts
  • Sustainable product development
  • Merchandise planning - Re-brand or corporate range development
  • Bespoke or tailor-made product development
  • Fulfilment and handling
  • Local and global distribution
  • Corporate merchandise stores
  • Consumer – pop-up shops
  • Ethical and environmental factory auditing
  • Quality control and product testing
  • Project management

Here are a few examples of what we do; fundraising, direct marketing, re-brand, gift with purchase and campaign range – for a full set of our credentials and more case studies contact gillthorpe@sourcing.co.uk  

We approached our client with a proposal to offer them a more sustainable collection box. We were told “we have bought these from our existing supplier for 17 years and not sure you can offer cost savings, let alone sustainable benefits”. So we took on the challenge! ….read more

The challenge for the Sourcing Team was to create a bespoke ice tray and deliver in high volumes within an eight week period at a limited budget. Our response was to produce handmade samples over a weekend, make amendments to these overnight and produce two sets of moulds in order to achieve double the production capacity…read more.

The Sourcing Team worked with Watson Philips Norman on a government project for Health & Safety Executive which was to ask farmers to “make the promise” which could save their life or that of someone precious to them. …read more.

Our brief was to come up with ideas for a Summer gift with purchase for Impulse. This was their first time running a GWP outside the Christmas period. We produced 50,000 pairs of bespoke flip flops with the Impulse butterfly embossed on the thong, pantone matched and with a pair of feet shaped emery boards…read more.

The Sourcing Team brief from the Department of Health was for a range of merchandise to give away in resorts for 16-30’s holiday packages. The merchandise was distributed by tour reps at welcome meetings and as competition prizes. The reps commented that the towels, Frisbees and T-shirts were by far the highest quality items of any brand in resort…read more.

Worked with one of Reed Business Information’s publications – Caterer.com – providing staff uniforms and a range of exhibition giveaways to support the rebrand launch of caterer.com at one Hotelympia, of the largest functions in London…read more