Are your sales people in sales or sales prevention? 04/03/2010

You know when you just feel you are being too much trouble – “Can I have a price on x please?” and you get the tut and the huff!  This morning one of my team was trying to buy something and had just this response – so, she said “I’m sorry, are you open for business?”  It doesn’t matter how much you spend on flashy marketing, or super sales staff if one person in your organisation is going to respond in this way!   So come on everyone, let’s keep it upbeat, happy, friendly and make customers feel wanted and nothings ever too much trouble!