In many cases, the word transparency is used as little more than a buzzword, a marketing opportunity. However, at The Sourcing Team it is an ethos built within our culture to be as transparent and authentic as possible.
In its simplest sense, transparency means being clear, straightforward, and honest in the way that a company conducts business. However, it’s more than that, “transparency” refers to the idea of opening our management and business practices to everyone — employees and supply chain equally.
Business transparency is more than simple honesty, we want to highlight key aspects of our business and give people insights in areas such as our sustainability goals and achievements as well as how our employees and suppliers operate within our supply chain.
We value all our members of the team and we know that every one of them go the extra mile to give our clients excellent customer service. That said, it is always lovely to receive positive feedback when a team member has really excelled and we’re thrilled to receive the following testimonials about one of our account managers Grant Geary, in the last few weeks. We felt such a positive response deserved a wider audience so we are sharing the testimonials below with a huge thank you to Grant for delivering excellence!
‘We have worked with the Sourcing Team on a number of projects over a quite some period of time. I would happily say we have always found them very responsive in they way they handle our requests and have always appeared to be fully focused on ensuring they provide a high level of customer service.’
‘Grant and the Sourcing team went above and beyond with our new order of branded pens for StatPro. From sourcing the exact pen we were looking for to meeting our always tough delivery deadlines. Grant went out of his way to personally deliver our items to meet our deadline, which doesn’t go unnoticed.
The amazing after delivery follow up is also fantastic because it shows that they believe in their products!
They are definitely a company that we will continue you use as they always go the extra mile to make sure you are 100% happy with your order.’
‘I have always found the service with The Sourcing Team extremely professional and accommodating to what we need. Our recent order required several products with a fast turnaround plus split deliveries across Europe, but it was dealt with no hassle at all and the products were well received by our clients. They are also very good at recommending new products or designs based on our branding and guidelines.’
‘We’ve been working with Grant at The Sourcing Team for around eight months now and I’m really pleased with the service we’ve received. My original brief to Grant was a rather vague “I want something interesting and different that works with our brand name” and I was impressed with the suggestions he came up with. During our initial meeting, I was amazed by his encyclopaedic knowledge of the company’s products and he put forward ideas that were innovative but also on budget. I’ve since placed a number of orders with Grant and the process has been straightforward and simple. The end products are good quality and I know the team will always go out of their way to help meet our deadlines.’
If you would like to receive excellent customer service that really delivers and will leave you wanting to sing our praises call +44 (0)2082888277
We would love even more feedback from all of you – quite simple, click the link below, use fill out the feedback form and tell us your thoughts!